Internet Service Application

Step 1 of

Step 1: Select Applicant Type

Step 2: Applicant Information

Personal Information

We would like to know about your company

Primary Contact Person

Contact Details

Step 3: Service Installation Address

Where do you want us to install your internet?

Billing Address

Step 4: Document Upload

Please upload the required documents. Max file size: 5MB per file. Allowed types: JPG, PNG, PDF.

Step 5: Select Service Plan

Step 6: Optional Add-on Services

Get the following Privileges:
1. Umbrella Coverage for Business Permit
2. Island Garden City of Samal Amusement Sticker
3. Business Type SLA for repairs and concerns

Step 7: Terms and Conditions

ISPV1 Terms and Conditions (Philippines) - Placeholder

This is placeholder text. Replace with your actual Terms and Conditions, reviewed by legal counsel.

  1. Service Provision: We agree to provide the selected internet service plan subject to availability and technical feasibility at the specified service address. Service speeds are "up to" the advertised rate and may vary.
  2. Installation: Installation fees and any excess distance charges confirmed during the application review are payable as agreed. We aim to install within the agreed timeframe, subject to scheduling, weather, and external factors. You grant necessary access for installation.
  3. Payment: You agree to pay the monthly service fee, add-on charges, and any other applicable fees by the due date indicated on your invoice. Late payments may incur penalties and could lead to service suspension. Billing disputes must be raised within 3 days.
  4. Equipment: Any equipment provided by us (e.g., modem, router, ONU) remains our property unless explicitly purchased. You are responsible for its care and protection from damage, loss, or theft. Charges may apply for non-returned or damaged equipment upon termination.
  5. Service Use: You agree to use the service lawfully and responsibly, adhering to our Acceptable Use Policy (Link to AUP). Prohibited activities include spamming, illegal file sharing, hosting illegal content, and network abuse.
  6. Contract Term: If applicable, the minimum contract term begins upon service activation. Early termination fees, calculated as [(Number of remaining months in contract) x PHP 100, plus a PHP 500 administration fee], may apply if you terminate before the contract end date.
  7. Service Interruptions: While we strive for continuous service, interruptions may occur due to scheduled maintenance (with prior notice where possible), technical faults, or factors beyond our reasonable control (force majeure). Refer to our Service Level Agreement (Link to SLA) for details on potential rebates for prolonged outages.
  8. Termination: Either party may terminate the service according to the agreed terms, typically with 30 days advance written notice. Outstanding balances must be settled upon termination. We reserve the right to terminate immediately for serious breaches of these terms or the AUP.
  9. Data Privacy: We handle your personal data according to our Privacy Policy, compliant with the Data Privacy Act of 2012.
  10. Amendments: We reserve the right to amend these terms and associated policies with at least 5 days prior notice, typically via email or portal notification. Continued use of the service after the effective date constitutes acceptance.
  11. Liability: Our liability is limited as specified in the full Terms and Conditions document [Full T&C Link]. We are not liable for indirect or consequential damages.

Step 8: Privacy Policy

ISPV1 Privacy Policy (Philippines) - Placeholder

This is placeholder text. Replace with your actual Privacy Policy, compliant with the Data Privacy Act of 2012 (RA 10173) and NPC guidelines, reviewed by legal counsel.

  1. Information Collected: We collect personal information you provide during application (name, address, contact details, date of birth, ID information, organization details if applicable) and information generated through your use of our service (e.g., usage data, payment history, support interactions).
  2. Purpose of Collection: Your data is collected and processed for: processing your application; providing, managing, and maintaining your service; billing and payment collection; customer support and communication; service improvement and network management; compliance with legal and regulatory obligations; preventing fraud and abuse.
  3. Data Sharing and Disclosure: We may share your data with: authorized third-party service providers (for installation, maintenance, payment processing, collection agencies) under strict data processing agreements; government authorities as required by law or legal processes; affiliated companies for operational purposes. We do not sell your personal data.
  4. Data Security: We implement appropriate organizational, physical, and technical security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction.
  5. Data Retention: We retain your personal data only for as long as necessary for the purposes stated, to fulfill our service obligations, and as required by relevant laws and regulations (e.g., BIR record keeping requirements). Data is securely disposed of afterwards.
  6. Your Rights (Data Subject Rights): Under the Data Privacy Act, you have the right to be informed, object, access, rectify, erase or block your data, data portability, file a complaint with the National Privacy Commission, and damages. To exercise these rights, please contact our Data Protection Officer via [Provide Contact Email/Method].
  7. Cookies and Website Tracking: Our website ([Your Website URL]) may use cookies and similar technologies for essential functionality, performance analytics, and potentially targeted advertising (if applicable - specify and provide opt-out). Refer to our Cookie Policy [Link to Cookie Policy] for details.
  8. Policy Updates: We may update this Privacy Policy from time to time. Significant changes will be communicated via email, portal notification, or on our website. The latest version will always be available at [Link to Privacy Policy].
  9. Consent: By checking the box below and submitting this application, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and sharing of your personal data as described herein.
  10. Data Protection Officer: [Name/Title], [Contact Email], [Contact Phone - Optional].